IT Business Analyst
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I am Hoang Ngoc Chau Giang (Giang Esley), a dynamic IT Business Analyst with a strong PM background and 2.5+ years of experience solving complex operational pain points through Digital Transformation. I specialize in bridging the gap between stakeholders and technical teams across SaaS, ERP, Fintech, and EdTech, ensuring projects meet strategic objectives through effective, streamlined solutions and Lean documentation.
Hoang Ngoc Chau Giang (Giang Esley)
About Me
I'm an IT Business Analyst with an PM background and 2.5+ years of experience solving complex global operational pain points through digital transformation solutions.
Across ERP, Fintech, and EdTech, I bridge the gap between client vision and technical execution. At DataX Power and Mynavi Techtus, I elicited rigorous requirements, mapped robust UI/UX frameworks, and coordinated global teams (Australia, Canada, Japan) to deliver high-quality, large-scale systems. At FPT Software, I developed RPA automation logic separating Excel, Web, and System rules.
I leverage AI tools (v0, Claude) for rapid prototyping while strictly governing Data Privacy. I thrive on translating ambiguous problems into structured business documents (BRDs, SRS) and visual models, ensuring alignment with stakeholders at every single sprint.
Core Competencies
- Process Modeling & Process Automation (BPMN, UiPath)
- Requirement Elicitation & BRD/SRS Documentation
- Stakeholder Alignment & Expectation Management
- UI/UX Design & Rapid Prototyping (Figma)
- Agile Delivery: Sprint Planning, Kanban, Jira
- AI Integration & Client Data Privacy Governance
Technical Toolbox
Skillsets
Work Experience
Business Analyst / Project Manager
DataX Power · Sep 2024 – Mar 2026
- Authored comprehensive Business Requirements and mapped precise workflow logic for complex AI SaaS platforms, achieving seamless stakeholder consensus.
- Leveraged generative AI tools (v0, Claude) for rapid UI prototyping and requirement elicitation, with a strict focus on Client Data Privacy and secure AI integration.
- Delivered value in Generative AI and IoT, continually steering project delivery to meet strategic goals and resolving ambiguous operational pain points.
Agile Project Manager
Mynavi Techtus Vietnam · Mar 2023 – Sep 2024
- Oversaw full-cycle software delivery for Japanese enterprise educational platforms like locus.mynavi.jp, coordinating resources and managing budgets.
- Designed detailed system architectures, generated precise Acceptance Criteria, defined User Stories, and drafted foundational UI/UX wireframes.
- Facilitated all Scrum ceremonies for teams up to 19 members, tracking Agile metrics (Velocity, Burn-down) and precisely managing Change Requests (CRs).
RPA BA / Developer
FPT Software Da Nang · Aug 2022 – Jan 2023
- Drove the Business Analysis process to map manual financial reconciliation processes into structured, logic-separated UiPath RPA sequences.
- Structured precise Matching Engines to bridge ERP variables (ACME Web) with internal Excel Master records, ensuring highly accurate reporting.
- Designed triggers spanning System Exceptions (SE) for failed application logic and Business Rule Exceptions (BRE) ensuring strict data adherence.
Key Projects
Select engagements where I bridged the gap from requirements to delivery
Franchise Management System
ERP - SaaS Platform
A centralized multi-tenant SaaS ERP platform streamlining end-to-end franchise operations, automating the Sales Pipeline (Quotes > Jobs > Stripe Invoices) and logistics.
- Authored the Master BRD specifying scope, user profiles, and Acceptance Criteria for 9 core modules.
- Conducted workshops with Australian stakeholders to elicit complex business logic and clarify edge cases.
- Designed a precise Role-Based Access Control (RBAC) permission matrix mapping system constants.
- Created process models, workflow diagrams, and personally executed the Master UAT Execution Plan for live staging environments.
LOCUS
Inquiry-based Learning Platform
A learning platform for Japanese high school students bridging the education economy by connecting schools with regional businesses.
- Created comprehensive documentation and defined overall System Architecture acting as BA alongside the Lead.
- Designed detailed system flows for core modules (Teacher Management, Registrations) and generated precise wireframes.
- Led project planning, evaluated Change Requests (CRs), and facilitated seamless cross-functional communication with Japanese stakeholders.
Mynavi Wedding Jewelry
wedding.mynavi.jp
A one-stop digital concierge designed to help couples navigate bridal jewelry buying with transparency and styled inspiration.
- Facilitated all Scrum ceremonies for a large cross-functional team of 19 members.
- Guided the Product Owner in defining and maintaining a fully prioritized "digital concierge" backlog.
- Tracked comprehensive quantitative metrics including velocity, burndown, and cycle time ensuring operational predictability.
Automate Invoice System
End-to-End RPA Solution
An automated UiPath solution reconciling invoice data between a web-based ERP sequence and internal Excel financial records.
- Mapped business workflows into precise UiPath sequence layers representing Excel, Web, and UiPath distinct boundaries.
- Built robust Matching Engines assessing ACME dashboards against Master documentation.
- Designed structured exception triggers spanning distinct System Exceptions (SE) and Business Rule Exceptions (BRE).
Side Products
Products I led from concept to launch
PiXity.AI
Web / Mini App
PiXity is a smart, AI-powered local companion that helps foreigners navigate life in Vietnam — from late-night eats to visas, housing, and healthcare. It also plans itineraries and records requirements with AI.
- Defined product vision, roadmap, and sprint backlog end-to-end
- Managed cross-functional delivery team and stakeholder alignment
- Established a process to assess data sensitivity; directly negotiated SLAs on security and proposed AI Data Privacy architecture plans suitable for customer privacy requirements.
CRAFTERSE
Game App
A 2D Action-RPG Roguelite that redefines player agency by merging high-octane combat with AI technology. The core innovation is an AI Prompt-to-Generate Artifact system — players type a prompt to forge their dream weapon.
- Owned the product roadmap, release plan, and feature prioritisation
- Facilitated sprint ceremonies and tracked team delivery metrics
- Customized game algorithms to integrate AI for generating multi-component weapons; created a breakthrough user experience that increases conversion rates and user retention.
TREER – Forest Management System
Platform
An AI-driven forest intelligence platform that uses autonomous drones to digitise woodland management — automating tree counting, health monitoring, aerial mapping, and carbon credit calculation.
- Managed delivery scope and team coordination across drone-to-dashboard pipeline
- Maintained product backlog and led sprint planning with technical stakeholders
- Optimized AI models to achieve the highest accuracy with the lowest operating costs; proactively updated the latest technologies/models to adjust the Technical Approach continuously.
Night Patrol System
Platform
An all-in-one city patrol platform integrating static CCTV (detection), autonomous drones (tracking), and Unified Multi-Domain Detection (security, traffic, fire) with real-time ground police interception.
- Led project planning and feature prioritisation across multi-domain AI modules
- Coordinated cross-functional delivery and tracked milestone progress
- Optimized AI models to achieve the highest accuracy with the lowest operating costs; proactively updated the latest technologies to maintain competitive advantage.
- Established a process to assess data sensitivity; directly negotiated SLAs on security and proposed AI Data Privacy architecture plans.
PiX UP – Desktop Game
Game
A high-stakes 3D platformer built for the streaming era. Players climb a 2,000-metre vertical course where a single misstep resets them to zero — designed to maximise streamer engagement and viewer tension.
- Managed a team of 5 members through full build cycle
- Owned backlog, roadmap, release milestones, and GTM strategy
Education & Certificates
FPT University
Bachelor of International Business, GPA 3.6/4
- Top 10 projects of Startup Runway 2021
- Top 5 FShark Startup 2021
- Entrepreneur Prize of ResConnect 2022
- 1st Prize of ResConnect 2023
- Proven entrepreneurial and leadership track record
Phan Chau Trinh High School
High School Diploma
- 2nd Prize – Science and Technology Competition, Da Nang 2019
- Top 15 Robodnic of Da Nang 2018
- Early entrepreneurial and leadership signals
Certifications
Foundations of Project Management
2025
Information Systems Specialization
University of Minnesota
2025
IBM Business Analyst Professional
IBM
2026
UiPath Automation Developer Associate
UiPath / FPT University
During studies
Automation Business Analyst Professional
FPT University
During studies
Project Management Principles and Practices
University of California, Irvine
2025
Let's Work Together
Open to Product Growth Manager, PM, and Growth roles where I can run experiments, measure impact, and own outcomes end-to-end. Remote-first.